Eng.225 U 7.4 Letter of Complaint B

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A Letter of complaint

Success with Business

Unit 7.4 B

How was your holiday?

Learning Objective

By the end of the lesson you will be able to write a letter of complaint correctly .

Enter your question here

1

Your reaction 

2

demands 

3

Introduction ( Reason for writing)

4

Greeting 

5

details of the problems 

6

Conclusion and sign off

Greeting

Dear Mr................................,

Dear Miss................................,

Dear Mrs................................,

Dear sir/madam , ( when you do not now the names of the recipient )

Introduction

State why you are writing: 'I am writing to complain about…'

• reason for writing

• details of the product / service
  -what is the product/ service
  - when did you buy / have it
  - place / online

Reason for Complaint

Clearly explain the problem or what went wrong.

Give specific details.

Reaction to Problem

• Describe how the problem affected you: 'I was upset when…', 'This caused inconvenience…'

• What did you do to solve the problem and what was the result

Your Demands

Politely state what you want the company to do: 'I would appreciate a refund…'

refund , exchange , compensation

Structure: Closing & Signing Off

End formally: 'I look forward to your response.

Yours faithfully/Sincerely,

[Your Name]'

Fill in the blanks

A complaint letter should be easy to understand and polite. Start by saying why you are writing and explain the problem clearly. Include important details like dates or what happened. Say how the problem affected you, but stay calm and respectful. Then, tell them what you want them to do, such as fixing the problem or giving a refund. End the letter with a polite closing and your contact details so they can reply.

letter

why

details

problem

respectful

fixing

refund

contact

Write a letter of complaint

You recently bought an item online but are unhappy with both the product and the customer service you received.
Write a letter of complaint ( 120- 150 words) to the manager of the online store explaining:
• why you are writing.
• what went wrong.
• what you would like them to do to resolve the issue

You recently bought a product online, but it arrived damaged. Write a letter of complaint to Mr. Mohammed Ali , the customer service manager your name is Hussain Aloraibi . Write a letter of complaint ( 150 words ) Read the notes on the problems:

- The packaging was inadequate, and the product arrived broken.

- The customer service representative was unhelpful and did not offer a solution.

- The refund process is slow and unclear, and you have yet to receive your money back.